1. Information Gathering
We collect personal information in two ways:
• Directly from you — when you register, place an order, subscribe to our newsletter, or contact our team.
• Automatically — through cookies, pixels, and analytics tools (like Klaviyo, Google Analytics) that track how you interact with our site and emails.
This may include your name, email, shipping address, phone number, IP address, browser type, device ID, cart activity, viewed products, and payment details (note: we don’t store full credit card numbers).
You may browse our site anonymously by choosing not to submit any personal information.
2. Information Usage
We use your information to:
• Process and fulfill orders
• Send transactional and promotional communications
• Personalize your experience (e.g., product suggestions, cart reminders)
• Analyze and improve site performance and marketing effectiveness
We do not sell your personal information. Under California law, we may share it with trusted vendors for advertising or analytics purposes.
3. Email & Behavioral Tracking
We use tools like Klaviyo to track interaction with our emails (opens, clicks) and websites (viewed pages, cart behavior). This helps us send more relevant messages.
If you’ve submitted your email, we may reconnect with you online using cookies or third-party platforms. You can opt out via the “Do Not Sell or Share My Info” link below.
4. Identity Resolution
We partner with services like Retention.com to match anonymous site visitors with existing customers using hashed email or device identifiers. This enables personalized reminders (e.g., abandoned cart emails).
To opt out, email paperloveshivali@gmail.com.
5. Cookies & Tracking Technologies
Cookies, pixels, and similar technologies allow us to:
• Keep track of your shopping cart
• Remember preferences
• Analyze site usage
• Deliver relevant ads via platforms like Meta and Google
You may manage cookies via your browser settings or opt out using our cookie banner (for EU/UK visitors). Read our Cookie Policy for more info.
6. Security & Fraud Prevention
All sensitive data is transmitted securely via HTTPS (TLS 1.2+). We never store credit card numbers — they’re encrypted and sent directly to our certified payment processor.
We use industry-standard measures (firewalls, encryption, access controls) to protect your information. However, no system is 100% secure — please use strong passwords and safeguard your devices.
7. Third-Party Links
Our site may link to third-party sites and services that have their own privacy policies. We aren’t responsible for their practices. Please review their policies individually.
8. California Privacy Rights (CCPA/CPRA)
If you reside in California, you have the right to:
• Access the personal data we collect and how it’s used
• Request deletion or correction
• Opt out of the sale or sharing of your personal information
• Exercise these rights without penalty
Categories of data we collect or share include identifiers, commercial information, internet activity, geolocation, and identity-enrichment data. We do not knowingly collect sensitive personal data.
To make a request, email paperloveshivali@gmail.com or call 800-498-9774. You may also assign an authorized agent with proper verification.
9. Do Not Sell or Share My Personal Information
Under California law, you may opt out of sharing your personal data. To do so, visit our Do Not Sell or Share My Info page or use the cookie banner.
10. Other Privacy Rights (Global Visitors)
If you’re outside the U.S. (e.g., EU under GDPR), you may have rights to:
• Access, correct, delete, or port your personal data
• Object to certain processing activities
• Withdraw consent (if processing is based on consent)
To exercise any of these rights, contact paperloveshivali@gmail.com.
11. Children’s Privacy
We do not knowingly collect information from children under 13. If we discover such data, it will be deleted promptly.
12. SMS & Mobile Messaging Data
If you sign up for our SMS/text messaging program, we collect information associated with your enrollment, including your mobile number, opt-in status, message interaction data (such as delivery confirmation or message opens), and your message history. We use this information to deliver transactional messages (such as order updates), promotional messages, and account alerts.
13. SMS Abandoned Cart Disclosure
This website uses cookies to help keep track of items you place into your shopping cart, including when you abandon your cart. This information may be used to determine when to send cart reminder messages via SMS if you are opted in.
14. Third-Party SMS Data Sharing
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with that campaign’s services. We may share your personal data, including your SMS opt-in or consent status, with third parties that help provide our messaging services. These partners may include SMS platform providers, phone carriers, and vendors who assist with routing, delivery, or compliance. These partners use your information solely to support text message delivery.
15. Contact Us
Questions or concerns? Email paperloveshivali@gmail.com or call 981-029-6973